FAQ

1. What payment methods do you accept?

     We accept various payment methods including:

   - Credit/debit cards: Visa, MasterCard, American Express, Discover

   - Bank transfers (For large orders, please contact our customer support for instructions)

 

 2. Can I track my order?

   Yes, once your order has been processed and shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

 

3. What is your return policy?

   Our return policy allows you to return eligible items within 30 days of delivery. Items must be unused, in their original packaging, and with all tags attached. Please visit our Returns & Exchanges page for detailed instructions on how to initiate a return.

 

4. How do I cancel an order?

   To cancel an order, please contact our customer support team as soon as possible with your order details. Orders can only be canceled if they have not been processed for shipment.

 

5. Do you offer international shipping?

   Yes, we offer international shipping to most countries worldwide. Shipping rates and delivery times vary depending on the destination. International customers are responsible for any customs duties or taxes imposed by their country's customs regulations.

 

6. Are your products environmentally friendly/sustainable?

   We are committed to offering environmentally friendly and sustainable products whenever possible. Look for products labeled as "eco-friendly" or "sustainable" on our website. Additionally, we strive to work with suppliers who prioritize sustainable practices in their manufacturing processes.

 

7. How do I contact customer support?

   Our customer support team is available via email at cngmofficial@outlook.com. You can also reach out to us through the contact form on our website. Our support hours are Monday to Friday, 9:30 AM to 6:30 PM (CST).

 

9. Are your products covered by a warranty?

   Many of our products come with a manufacturer's warranty. Warranty details vary by product and can be found in the product description or packaging. Please contact our customer support team if you have any questions regarding product warranties.

 

9. How can I leave a review for a product?

    After purchasing a product, you will receive an email inviting you to leave a review. You can also leave a review directly on our website by visiting the product page and clicking on the "Write a Review" button. Your feedback helps us improve our products and services.